Caroline Faulkner has been named senior managing director and head of Pramerica Systems Ireland Limited, the Letterkenny-based software and contact centre subsidiary of American company Prudential Financial, Inc. Pramerica provides technology and operations services for PFI businesses in the United States.
John Fox, vice president, Global Business & Technology Solutions at PFI said: “We are delighted to promote Caroline to this position. Her proven skills and ability, depth of knowledge, dedication to quality service and commitment to community service make her the perfect choice to lead Pramerica into its future. As one of our original seven employees, Caroline played a key role in Pramerica’s success. Since then, I have been continually impressed with her ability to lead business projects that are critical to the success of our PFI business partners.”
Ms. Faulkner, who is also senior vice president and chief information officer at Pramerica, collaborates with PFI senior executives to help ensure continuous business improvement through cost reduction, quality improvements, innovation and risk mitigation. Ms. Faulkner joined Pramerica as senior programme manager when the company was established in 2000. In 2002, she was promoted to director of information systems and became chief information officer in 2010.
In 2006, Ms. Faulkner was awarded PFI’s “Rock Solid Leadership” award for her strong people management and collaboration skills. Over the years, she has forged close working relationships between Pramerica, FAS Ireland and the Letterkenny Institute of Technology (LYIT) to develop educational programmes that have created a pipeline of talented and prepared information technology professionals.
Prior to joining Pramerica, Ms. Faulkner was an information technology manager for Abbott Laboratories, a U.S. pharmaceutical company with five facilities in Ireland.
Ms. Faulkner has a bachelor’s degree in computing science from the University of Ulster; a master’s degree in Leadership and Innovation from LYIT; and a diploma in accounting and finance from the Association of Chartered Certified Accountants.
According to The Essential Guide to Corporate Ireland, Pramerica is the largest software operation in Ireland outside Dublin and Cork and one of the largest in Ireland. The Great Place to Work Institute Ireland has named Pramerica one of the best companies to work for in Ireland.