Thomas Pringle TD has spoken out against Irish phone companies’ attempts to “pressurise” customers to move to paperless billing.
He said: “Paperless billing is environmentally friendly and should be adopted where possible. However, this doesn’t suit everyone and, with less than half of all older people being regular internet users, efforts to move to online-only billing would have a very negative impact on these people.
“Attempts by certain companies to pressurise people into adopting this method is most unwelcome and in breach of what is a basic consumer right-to have access to a bill.”
He reminded the public that they do not have to accept paperless billing.
He also called on ComReg to intervene in response to the companies’ “abysmal behaviour”.