Letterkenny based Sinn Féin councillor Gerry McMonagle has expressed concern that Ulster Bank customers continue to face uncertainty. Speaking after witnessing long queues outside the Ulster Bank on Letterkenny’s Main Street on Friday morning last Clr McMonagle also questioned the failure of Ulster Bank to implement alternative arrangements following the crash of its IT system.
“The crashed IT System was responsible for keeping customer account details up-dated and its failure is a cause of great concern, particularly now that we have reached the end of the month and many bills need paid. The Bank’s poor response to the issue has caused uncertainty and doubt and this has added to the stress felt by those affected.
“It is my understanding that payments, wages, and benefits are being paid into customer accounts by agencies and employers but due to the system failure these personal accounts are not being updated. Though Ulster Bank have put some measures in place to allow customers to withdraw money at their local branch these are insufficient. They are placing the onus on the customer. Opening times of all Ulster Banks should be extended to give customers especially those who live in rural areas the opportunity to avail of any extended services. The problem is of the Bank’s making and it is their responsibility to sort it out. This issue has been allowed to run on for far too long.”
“This issue must be resolved as quickly as possible and there are a number of questions which the Banking industry must answer and lessons which they must learn. How did a relatively, minor software upgrade lead to widespread disruption of payment systems? Where was the bank’s disaster-recovery safety-net? Like any business Banks depend on their customers and care of those customers’ interests has to be paramount. The public must be assured that this kind of disruption cannot happen again in any of the banks operating here,” he said.