Dungloe Community Hospital is providing a good standard of care to its 30 plus residents, a government watchdog confirmed this week.
An inspector from the Health Information and Quality Authority (HIQA) visited the hospital on July 27 and July 1. Their report has just been published.
During the visit, which was a follow up to a previous inspection carried out in August 2010, it was found that a number of recommendations had been implemented. These included: the installation of thermostatic valves to regulate water temperature and prevent burning; the provision of a private space for residents to meet with visitors; ensuring that all required documentation was available for staff working in the centre; the provision of a contract of care for residents within one month of admission; the introduction of a draft policy on the management of behaviour that is challenging and provided training to staff on the contents of the policy and; sourced directional signage to guide relatives and visitors around the centre.
However, improvements were still required in relation to: activity provision; the need for adequate hand wash facilities in bedroom areas and the provision of additional storage space for hoists, wheelchairs and mobility aids.
The inspector was satisfied that the care provided to residents was of a good standard and that there were robust systems and practices in place in relation to the management of risk and safeguarding the health and safety of residents.
Discussion with residents and relatives confirmed that they felt involved in care planning and the operation of the centre through daily contact with staff and regular meetings. Staff were seen to be approachable and to have good relations with residents. In discussion with the inspector, staff were knowledgeable about residents’ needs and preferences and of their duties and responsibilities under the legislation and the Authority’s standards. Examples of residents’ comments included “staff are always very helpful”, “staff are very good and kind” and “I am completely satisfied with the care I receive”.
While the centre was clean and tidy, there were a number of areas within the physical environment that needed attention to comply with the relevant legislation and meet the Authority’s standards. These included the need to revisit the use of multiple-occupancy rooms for residents in receipt of continuing care; to repair floor coverings and attend to the lack of storage space. Other areas for improvement related to the need for additional directional fire signage, revisions to the management of residents monies and the need to establish a formal system for reviewing the quality and safety of care provided.
The HSE’s response to the inspection report outlined a number of steps that had been taken to bring the highlighted areas up to the required standard by the end of December last. Any outstanding issues are due to be resolved during the coming months.